How Does Product Warranty Management Work in Odoo?

 

Enhance Customer Trust & Service Efficiency with Seamless Warranty Tracking

 Managing product warranties manually or across spreadsheets can be frustrating and prone to errors. With Axistechnolabs Product Warranty Management Odoo module, businesses can automate and streamline the warranty lifecycle—right from registration to claim tracking—delivering a better after-sales experience and reducing service delays.

Warranties are a key part of building customer trust—but handling them shouldn’t slow your team down. Axistechnolabs Product Warranty Management app helps you stay ahead by automating every step, from registration to claim approval. No more missed expiry dates, lost claim records, or manual paperwork—just smooth, efficient warranty service that keeps your customers happy.

🔎What is Product Warranty Management in Odoo?

 Product Warranty Management in Odoo allows you to define, monitor, and process product warranties directly from your ERP system. It links warranties with sales, serial numbers, and customer information—helping you efficiently manage warranty claims, replacement, repairs, and approvals from one centralized dashboard.

 

💢 Top Features of the Axistechnolabs Product Warranty Management App :

Powerful Analytic Dashboard

Track everything at a glance — from open tickets to agent performance. Get real-time data for smarter decision-making.

 

Support Executive Management

Easily assign, monitor, and manage your support team to ensure quick and effective ticket resolutions.

 Detailed User Reports

Generate insightful reports for individual users or agents to analyze performance and identify areas for improvement.

Advanced Ticket Filtering

Find the exact ticket you’re looking for using smart filters by product, date, status, customer, or agent.

 Dedicated Customer Portal

Let your customers log in, check their warranty, raise issues, and follow up — all from a user-friendly portal.

Multiple Agents Handling

Assign multiple support agents with clear roles to handle tickets efficiently and reduce response time.

Status Tracking & Ticket Assignment

Stay updated with ticket lifecycle stages — from open to resolved — and assign them to the right person instantly.

Seamless Website Integration

Integrate with your website to let customers raise warranty tickets directly from the front end.

Easy Website Ticket Submission

Customers can submit tickets online in just a few clicks — no calls, no wait, just smooth service.

 

Calendar-Based Ticket View

Use calendar view to organize ticket timelines, upcoming service calls, and agent schedules.

Bill & Invoice Linking

Attach invoices to warranty claims for easy validation and to avoid misuse of warranty services.

Attach Supporting Documents

Upload warranty cards, bills, product images, and more directly to tickets for faster resolution.

Custom Roles & Access Rights

Define and control access for different users — from admins to agents — ensuring security and smooth workflow.

 Warranty Period Configuration

Set product-specific warranty durations to automate expiry alerts and streamline warranty validations.

Warranty Renewal Option

Support renewals for expiring warranties and retain your customers with extended service options.

 Why Your Business Needs Odoo Warranty Management?

l Reduce manual paperwork and errors.

l Improve customer satisfaction and loyalty.

l Stay compliant with warranty terms and timelines.

l Gain insights from warranty claim trends and product failure rates.

Automate follow-ups and reminders for warranty expiration

Advanced Benefits of the Product Warranty Management App

✅ Enhanced Customer Satisfaction

By providing a seamless support portal, real-time status updates, and quick resolutions, customers feel valued and supported — leading to higher loyalty and repeat business.

✅ End-to-End Warranty Automation

Automate the entire warranty lifecycle — from issue creation to closure, including renewal reminders, reducing manual workload and errors.

✅ Professional Support Workflow

Assign tickets, track SLAs, and maintain a clear support pipeline with calendar views and internal notes, ensuring professionalism in every step.

✅ Secure & Role-Based Access

Customizable access rights ensure that sensitive data is only available to the right personnel, maintaining data integrity and security compliance.

✅ Boosted After-Sales Service

Offer easy renewals, timely support, and proactive follow-ups — building a strong post-sale relationship with your customers.

 

 ✅ Reduced Response & Resolution Time

Smart filters, executive assignment, and status tracking mean quicker handling of tickets, which boosts team productivity and reduces customer wait time.

✅ Centralized Warranty Documentation

All tickets, attachments, invoices, and product details are organized in one place — making audits, reviews, and tracebacks easy and error-free.

✅ Improved Revenue through Renewals

Enable warranty extensions or paid renewals directly within the app — creating a new stream of recurring revenue.

✅ Scalable with Your Business

Whether you manage All products, the system is scalable and adapts to your business growth and complexity without compromising performance.

Best Fit For:

•  Electronics & Appliances Distributors
•  Automobile Dealers
•  Industrial Equipment Manufacturers
•  Consumer Goods Retailers
•  Any Business Selling Warranty-Based Productss

 

Ask For Demo : business@axistechnolabs.com

 

App Download Now:

All in One Product Warranty Management in Odoo 18 :

Advance Product Warranty Management App Odoo 17 :

Smart product Warranty MAnagement Solution Odoo 16 :

Claim Warranty Management Module Odoo 15 :

Product Warranty MAnaegement Odoo 14 : 

 

Available Videos : 

1 ) Product warranty -product configuration and create ticket validation :

 

2 )  Product warranty -create ticket and view ticket :

3 ) Product warranty odoo module -Dashboard view and sla policy :

✅ Final Thoughts : 

By implementing Axistechnolabs Product Warranty Management in Odoo, companies can offer proactive after-sales support, improve product accountability, and reduce claim turnaround time. Whether you're a manufacturer, reseller, or service provider—this smart Odoo Product warranty solution ensures you never miss a warranty obligation.

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